FAQ

Welcome to Secure Wander’s FAQ page. Here you can find answers to frequently asked questions about our products, services, and the shopping process. If you have any further questions, please feel free to contact us.

1. How do I place an order?

You can browse our online store, select the products you want, click “Add to Cart,” and then proceed to checkout to make your payment. During checkout, you can choose to register an account or make your purchase as a guest.

2. Where can I check my order status?

After you place your order, you will receive a confirmation email with order details and a tracking link. You can also view the status and details of all your orders by logging into your account.

3. What payment methods do you offer?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express) and other online payment methods. All payments are processed in a secure environment.

4. Can I return or exchange items?

Yes, if you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the item. The item must be unused and in its original packaging. Please see our Returns and Exchanges policy page for details.

5. How much is the shipping cost?

Shipping costs vary depending on your order total and delivery location. The system will automatically calculate and display the relevant shipping costs at checkout. We offer domestic and international shipping services.

6. How long will it take for my order to arrive?

Delivery time depends on your delivery address and the shipping method you choose. Generally, domestic orders arrive within 3 business days, while international orders may take up to 14 business days. You can find the estimated arrival time in your order confirmation email.

7. Is my personal information secure?

We take your privacy very seriously and take strict security measures to protect your personal information. Please see our Privacy Policy to understand how we collect and use your information.

8. How do I contact customer service?

If you have any questions, please feel free to contact us by email: zen@securewander.com, or call our service hotline: +64 21 737 997. Our customer service team will respond to you as soon as possible.

Thank you for your support of Secure Wander! If you have any further questions, please feel free to contact us.