REFUND AND RETURNS POLICY

Thank you for choosing Secure Wander! We are committed to providing you with a satisfying shopping experience. If you are not satisfied with your purchase, here are our refund and return policies.

1. Return Policy
   If you are not satisfied with the product, you can request a return within 30 days of receiving it. Please ensure the product is unused and in its original packaging, with all tags and accessories included.
2. Return Process
   To request a return, please follow these steps:

Contact our customer service team, providing your order number and the reason for the return.

Once your return request is approved, we will provide you with detailed return instructions and relevant information.

3. Return Address
   Please send the returned item to the following address:
   C/O Randip Singh
   17 Horomia Road
   Karaka, Papakura 2113
   New Zealand
4. Shipping Costs
   Return shipping costs are usually borne by the customer. We recommend using a trackable shipping method to ensure the safe delivery of your returned item. If the item is defective or incorrect, we will cover the return shipping costs.
5. Refund Processing

Once we receive the returned item and confirm its status, we will process the refund within 3-5 business days. The refund will be returned to your original payment account; the exact arrival time depends on the bank and payment platform.

6. Non-Returnable Items
   Some items are not eligible for return due to their nature. We will clearly indicate this on the product page before purchase.
7. Item Exchange

If you wish to exchange an item, please mention it when applying for a return. We will assist you in selecting a replacement item and handling the related logistics.

Thank you for understanding our refund terms. If you have any questions or need more information, please feel free to contact our customer service team. We are happy to assist you!