SHIPPING INFORMATION

Welcome to Secure Wander! Below is detailed information about our shipping methods and policies, including domestic and international shipping within New Zealand.

1. Delivery Areas
   We offer both domestic and international shipping services within New Zealand. For customers within New Zealand, we support nationwide delivery. For international customers, we ship to most countries and regions worldwide.
2. Shipping Methods
   Within New Zealand, we primarily use the following shipping service providers:

NZ Post: Offers affordable standard delivery, typically arriving within 3 business days.

CourierPost: Offers faster courier services for parcels requiring quick arrival, typically arriving within 2 business days.

For international shipping, we use the following services:

International Express (DHL Express, FedEx, UPS): Offers fast and reliable international delivery, typically arriving within 10 business days, depending on the destination.

International Post (NZ Post International): Offers economical international delivery, typically arriving within 14 business days, depending on the destination and customs processing time.

3. Shipping Costs
   Specific shipping costs will vary depending on your order’s total amount, weight, and destination. The system will automatically calculate and display the corresponding shipping costs during checkout.
4. Order Processing Time
   We typically process orders on weekdays (Monday to Friday). After order confirmation, we will ship within 1-2 business days. Once your package is shipped, you will receive a confirmation email with a tracking number so you can track your order’s shipping status at any time.
5. Customs and Import Duties
   For international orders, please note that customs and import duties may apply. Customs in the destination country may assess customs duties and taxes. You will be responsible for paying these fees, which will vary depending on the customs policies of the destination country.
6. Lost or Damaged Packages
   If your package is lost or damaged in transit, please contact us as soon as possible. We will assist you with your claim and make every effort to resolve the issue. Please check the condition of your package upon receipt; if you find any problems, please contact us within 48 hours.

Thank you for choosing Secure Wander for your shopping! If you have any questions about the shipping terms, please feel free to contact our customer service team.